MyTherapyCouch.com

Privacy Policy

The Short Version

You can register for our website if you want to join one of our online communities, post on the forums or obtain online therapy. If you do so, we obtain some additional information about you, like your email address. When you have an account with us, we also use cookies to secure that account.

We do not share any of the personally identifiable information you voluntarily provide to us with any third-party for any reason whatsoever. We would do so only if we were legally obligated to do so, and then we'd notify you if that was the case. (We've never had to do so to-date.)

Like every website online, we collect information about your browsing our site (but not in a personally-identifiable way). Such information is aggregated for statistical analyses (e.g., what pages are most popular on our site).


The Fine Print

Your privacy is important to us. This Policy applies to all of the services offered by MyTherapyCouch.com, its subsidiaries, and affiliated companies (collectively, My Therapy Couch). If you have any questions about this Policy, please feel free to contact us through our website or write to us at: Chief Privacy Officer, cpo@mytherapycouch.com.

Information we collect and how we use it

We offer a number of services that do not require you to register for an account or provide any personal information to us, such as accessing psychoeducational information found on My Therapy Couch. In order to provide additional services, however, we may collect the following types of information:

My Therapy Couch only processes personal information for the purposes described in the applicable Privacy Policy and/or privacy notice for specific services. In addition to the above, such purposes include:

You can find more information about how we process personal information by referring to the privacy notices for particular services.

Choices for personal information

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.

You can decline to submit personal information to any of our services, in which case My Therapy Couch may not be able to provide those services to you.

Information sharing

My Therapy Couch only shares personal information with other companies or individuals outside of My Therapy Couch in the following limited circumstances:

If My Therapy Couch becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with third parties certain pieces of aggregated, non-personal information. Such information does not identify you individually.

Please contact us at the address below for any additional questions about the management or use of personal data.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to My Therapy Couch employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity

My Therapy Couch processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information

When you use My Therapy Couch services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users' personal information. We provide the details for these procedures in the specific privacy notices or FAQs for these services.

Enforcement

My Therapy Couch regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or My Therapy Couch's treatment of personal information by contacting us through this web site or by writing to us at: Chief Privacy Officer, cpo@mytherapycouch.com.

When we receive formal written complaints at this address, it is My Therapy Couch's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between My Therapy Couch and an individual.

Changes to this policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes). Each version of this Policy will be identified at the top of the page by its effective date.

If you have any additional questions or concerns about this Policy, please feel free to contact us any time through this web site or at: Chief Privacy Officer, cpo@mytherapycouch.com.